Publix is currently seeking enthusiastic, engaging, and energetic individuals to join their Customer Service departments across the USA, and you can be next in line for this job! Publix is renowned for its exceptional customer service and community involvement, making it an excellent choice for those looking to grow their careers while positively impacting customers’ shopping experiences. Publix Super Markets, Inc. is eager to meet prospective associates who are friendly and customer-service oriented. The company values the environment, its customers, its associates, and the community. Do you have what it takes to help clients get the best treatment and come right back to the stores as soon as they need? Let’s find it out!
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As a member of the Customer Service Staff at Publix, individuals will be the face of the store, providing top-tier customer service. Responsibilities include warmly greeting customers, addressing their inquiries, and resolving any issues that may arise. This role is crucial in ensuring that every customer leaves the store satisfied, fostering strong community relationships through friendly interactions and a commitment to exceptional service. In addition to general customer service duties, the role involves managing various financial services. Employees will handle tasks such as check cashing, processing lottery transactions, managing gift cards, conducting money orders, and handling Western Union transactions.
On that point, attention to detail and a high level of trustworthiness are essential for managing these sensitive financial tasks effectively and efficiently. The position also includes daily bookkeeping responsibilities, such as balancing and reconciling cash drawers, maintaining office accountability, and preparing bank deposits. These tasks require a basic understanding of accounting principles and meticulous attention to detail to ensure the accuracy of financial records, contributing to the overall financial health of the store.
Customer Service Staff members are also tasked with answering and directing telephone calls, maintaining the cash office and equipment, and coordinating front-end operations. These responsibilities ensure the store operates smoothly and that customers receive prompt, efficient service. The ability to multitask and stay organized is crucial in managing these varied duties effectively. Applicants must be at least 18 years old and possess the ability to deliver friendly and prompt customer service. The role requires basic literacy and numeracy skills, the ability to interpret and follow instructions, and prior experience in cash handling and basic accounting within a retail environment. These skills are vital for performing the job effectively and providing exceptional service to customers.
Publix offers a comprehensive benefits package designed to support employees and their families. Benefits include multiple health plan options with vision and dental coverage for associates and their dependents. Financial benefits encompass 401(k) plans, stock purchase plans, and life insurance. Additionally, associates enjoy generous discounts both in-store and online, education assistance for themselves and their dependents, parental leave, pay during military service, and paid time off for vacation, sick days, and parental leave. Publix also provides short-term and long-term disability benefits for periods when employees are unable to work due to injury, illness, or childbirth.
In conclusion, working at Publix as a Customer Service Staff member offers a rewarding career with competitive pay ranging from $14.50 to $20.60 per hour, depending on experience and location. Employees enjoy flexible shift options, including day, evening, and morning shifts, with the possibility of full-time or part-time work. Joining Publix means becoming part of a team that values exceptional customer service, community involvement, and a supportive work environment. Those interested in a fulfilling career with ample opportunities for growth are encouraged to apply today and embark on a rewarding journey with Publix.
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As the top United Way contributor globally, Publix is recognized as the #1 Global Corporate Leader. With over 225,000 associates across seven states, Publix is consistently acknowledged as a Great Place to Work. Do you want to be a part of this team? To apply, candidates should start their application at apply.publix.jobs and enter store number 1271, or click the “Apply” button on the job posting. It’s recommended to select “Customer Service” as the job interest. Additionally, visiting the store in person and asking to speak with Carrie Watson, the Customer Service Manager, can provide a valuable opportunity to make a positive impression and demonstrate enthusiasm for the role.
Source: Publix Careers, Indeed